Frequently Asked Questions

Everything you need to know about transforming your home with Emma®.

What is the standard delivery timeframe for my order?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.

How does the Emma® 100-night trial work?

We want you to love your home. You can test our products for 100 nights; if you aren't completely satisfied, we will arrange a free return and provide a full refund.

Do you offer assembly services for furniture items?

Yes, we offer premium white-glove delivery and assembly services in select zip codes for an additional fee, which can be added during the checkout process.

What materials are used in Emma® textile products?

We prioritize sustainability and comfort, using OEKO-TEX® certified organic cotton, recycled polyester, and ethically sourced linens to ensure safety and quality.

Can I track my shipment in real-time?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm, allowing you to pay for your home upgrades over time.